Get In Touch With Us

Have questions about our courses, need technical support, or want to provide feedback? Our team is here to help you succeed. Reach out to us through any of our contact methods below.

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Customer support team

Contact Methods

Email Support

Send us an email for general inquiries, technical support, or feedback. We typically respond within 24 hours.

info@getexamprep.com

Phone Support

Speak directly with our support team. Available Monday through Friday, 9AM to 6PM EST.

+1 (780) 232-3364

Live Chat

Get instant help from our support team through our live chat feature. Available during business hours.

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Send us a Message

Frequently Asked Questions

Our support team is available Monday through Friday, 9AM to 6PM EST. For email support, we typically respond within 24 hours. Live chat support is available during business hours.
You can reset your password by clicking "Forgot Password" on the login page. We'll send a password reset link to your registered email address. If you need further assistance, contact our support team.
We offer a 30-day money-back guarantee for all our subscriptions. If you're not satisfied with our service, contact our billing team within 30 days of purchase for a full refund.
Yes, we offer special pricing for schools, educational institutions, and study groups. Contact our partnership team at info@getexamprep.com for more information about our group discount programs.
Most study materials are available for download in PDF format. Simply navigate to the course or resource you want, and look for the download icon. You can also access downloaded materials from your account dashboard.

Quick Response Time

We understand that your time is valuable. That's why we're committed to responding to all inquiries within 24 hours. For urgent matters, our phone support provides the fastest assistance.

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Our Offices

Headquarters

Address:
123 Education Street
Edmonton, AB 02115
Canada

Email:
info@getexamprep.com

Phone:
+1 (780) 232-3364

Business Hours

Monday - Friday: 9AM - 6PM EST
Saturday: 10AM - 2PM EST
Sunday: Closed

USA Office

Address:
456 Learning Avenue
San Francisco, CA 94107
United States

Email:
info@getexamprep.com

Phone:
+1 (780) 232-3364

Business Hours

Monday - Friday: 9AM - 6PM PST
Saturday: 10AM - 2PM PST
Sunday: Closed

European Office

Address:
789 Study Square
London, SW1A 1AA
United Kingdom

Email:
info@getexamprep.com

Phone:
+1 (780) 232-3364

Business Hours

Monday - Friday: 9AM - 6PM GMT
Saturday: 10AM - 2PM GMT
Sunday: Closed

Ready to Start Your Success Journey?

Whether you need help with course selection, technical issues, or have general questions, our team is here to support you every step of the way.

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